FAQ

ORDERING

 

How do I place an order?
-Once you have found an item, click an item to review the product specifications. Choose a color, a size, and then click contact via “[email protected]”

Can I place my order by phone?
-Yes, please call us 213.747.3815

What if an item is sold out?
-We always try to restock most items in 4 to 5 days. Unfortunately, we do not restock items which are not available from manufacturers.

I am not sure about my size, how do I choose?
-Please see our Size Chart for general information regarding sizing. If you have any questions please feel free to contact Customer Care.

Why do I keep getting an error message?
-make sure you are using the latest version of your web browser.

ORDER STATUS
How long does it take to process an order?
-Orders will ship within 2 business days of purchase. Shipping times vary due to the availability of merchandise. We will contact you directly if your merchandise is on backorder and notify you can expect your package.

SHIPPING
How do I know when my order has shipped?
-Once your order is shipped, you will receive a UPS tracking number so that you can track your order. If you have not received a tracking number within 48 hours after you receive your order confirmation, please call or email Customer Care.

CONTACT
I am interested in being a wholesaler or have own retail store and want to open a business account, who do I contact?
please contact at [email protected]